The four key principles from Yoga and meditation that helped me win a tennis match can help overcome the fight-or-flight response, which gets in the way of conducting effective customer-needs assessment sessions.
Some of the key ideas are:
Some of the key ideas are:
- Use controlled, deep breathing to stay relaxed and focused.
- Remain in the present.
- React to events in a detached, non-judgmental manner.
- Practice and prepare to perform at your best. more